Ticket Services for Exhibitors


General Privacy Statement Pursuant to EU General Data Protection Regulation

The below provides you with an overview concerning our collection and processing of your personal data as well as your rights under the privacy law.


Name and contact information for responsible person

the responsible party is

Messe Frankfurt GmbH

Ludwig-Erhard-Anlage 1,

60327 Frankfurt am Main, Germany

Phone: +49 69 75 75 0

Email address: info@messefrankfurt.com


you can reach our data protection officer at 

Messe Frankfurt GmbH

Data Protection Officer

Ludwig-Erhard-Anlage 1,

60327 Frankfurt am Main, Germany

Phone: +49 69 75 75 53 35

Email address: privacy@messefrankfurt.com




Purposes of processing the data and its legal basis

to satisfy contractual requirements in accordance with Article 6 para. 1b GDPR

Data is collected in order to carry out pre-contractual measures and contracts. Please refer to the respective contract documents for the subject matter to be processed and the data required therefore.


with your consent Article 6 para. 1a GDPR

If you give us your consent, we will use your data to inform you about our events and services. For this purpose, we will also relay your data within the Messe Frankfurt group of companies and the respective sales partners in your home country. You have the right to revoke your consent at any time with effect for the future.

Cookies & Co.

We use the Usercentrics Consent Management platform to inform you about cookies and similar technologies on our applications and, if necessary, to request and document your consent to the setting of cookies.

For this purpose we process log file data, user agent (device, browser type, browser language, browser version, resolution) and consent data (consent yes/no, time stamp, data volume, data attributes, ControllerID, ProcessorID, ConsentID) via the Consent ManagementPlatform using Javascript. The data is stored in the European Union.
The data will be deleted as soon as they are no longer required for the proof of the information provided and consent to the cookies and no legal storage obligations conflict with this.

You can permanently prevent the execution of the JavaScript at any time by making appropriate settings in your browser. However, this would also prevent us from informing you about cookies.

The following link will give you access to the Consent Management Platform to inform yourself about the cookies and, if desired, to adjust your consent.

You can adjust your cookie settings here.


to satisfy legal requirements in accordance with Article 6 para. 1c GDPR

Messe Frankfurt must observe various legal requirements, particularly commercial and tax law. Obligations to archive data arise under this.


based on legitimate interests according to Article 6 para. 1f GDPR 

Beyond the satisfaction of contractual or legal obligations, we process your data to protect the legitimate interests of Messe Frankfurt or third parties in the following cases.

Your Ticket as Business Card

The contact data stated at the registration are retrievable by the code on your ticket. You have the opportunity to give your business partner your contact data by having them scan the code on your ticket.

With each request for content from our online offerings, cookies are used to optimise communication times and for the anonymised statistical analysis of the use of our online presence. We do not intend to create personal usage profiles. If it is desired that cookies not be used, it is possible to block them by using a specific setting on your browser.

Navigator Apps

When you use our Navigator Apps your user data are collected, saved and evaluated anonymous only via Webtrekk. It is not possible to identify you as user of the app.

If the anonymous tracking is not desired, it is possible to block it them under Menu / Setting / Data Protection.

Video monitoring

The exhibition centre is monitored by video to control the flow of traffic and visitors and for security purposes, which is indicated accordingly at the entrances. No analysis will be made for other purposes.


Recipients of the data

Only those who absolutely need your data to satisfy our pre-contractual, contractual and legal obligations or to communicate with you will receive access to said data. These can include:   

- Affiliates of the Messe Frankfurt Group

- sales partners for your home country

- service providers supporting us as processors according to Article 28 GDPR.

Additional data recipients can be those to whom you have given your consent for data transmission on a case-by-case basis.


Transmission to a third country

With your consent or to satisfy contractual or legal obligations, we transmit data to our group companies and sales partners in third countries. By agreeing to the EU standard contractual clauses, they are obligated to observe the European level of data protection. You can get an overview of all of the group companies and sales partners here.


Duration of storage

Your data will be stored until our contractual obligations have been met. In order for us to provide you with offers concerning our events and services, data concerning this shall be stored for 8 years at most. The data will be deleted earlier if your knowledge is no longer necessary or if the purpose ceases to exist. Besides this, legal retention periods exist for certain data. Of particular relevance here are the periods of ten years maximum according to commercial and tax law.


Your rights under the data privacy law 

With respect to personal data concerning you, pursuant to GDPR you have the right to information according to Article 15, rectification according to Article 16, erasure according to Article 17, restriction of processing according to Article 18, and data portability according to Article 20.

According to Article 21 GDPR, at any time you can revoke consent given to us to process your personal data with effect for the future.  We maintain a revocation list so that an objection to the use of data for advertising purposes can be considered at any time.

You also have the right to lodge a complaint with a supervisory data protection authority according to Article 77 GDPR in conjunction with § 19 BDSG.


Automated decision-making

We do not use any automated decision-making to create or perform contractual relationships.


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